Business Improvement

In order to create sustained growth, you must look to increase your outputs, we can help you can future proof your business by implementing a process based approach that anticipates the future and develops methods of minimising the effects of shocks and stresses.

Business Strategy

A business strategy will determine the decisions and actions required to achieve your Vision and to secure a competitive position in your market.

We work with you to create and establish the roadmap for delivering your Vision and maintain a cycle of continuous improvement to ensure successful delivery. The roadmap will form the backbone of your business as it leads to the desired goals.

Our challenge is to help you deliver the value from your Business Strategy with more certainty and to ensure that your business does not get lost in the crowd of overwhelming competitors.

We will conduct a pragmatic and robust review of your approach to delivering the products and services you offer your clients, now and in the future, identifying your Strengths, Weaknesses, Opportunities and Threats.

Using this analysis, we will support you to set SMART goals and objectives, ensuring that weakness are transformed into an opportunity, opportunity converted into your strengths, and any threats are mitigated.

In order to integrate the change into the fabric of your business so that the change is both impactful and sustainable, your Vision and Roadmap will need to be underpinned by robust controls and governance defined by your Business Management System.

Process Design & Re-Engineering

When designing a process, we like to keep it simple by asking the following questions:

  • What do you need to deliver?
  • What are the customers’ needs and wants?
  • What are the logical steps needed to complete the task?
  • What does good look like?
  • What could go wrong?


A process is in its simplest form is a series of steps and decisions involved in the way work is completed.

As processes often have a series of interrelated or interacting activities or tasks, we also look at who and what these are to ensure that this is taken into consideration.

Experience tells us that over time processes can grow arms and legs and lose their focus and become ineffective and inefficient.

This is when you need to fundamentally rethink how you are working, this is often called Process Re-Engineering.

Re-Engineering emphasis is on a holistic approach to achieving business objectives, focusing on the analysis and design of process maps and processes. By rethinking what you do and how you do it, you can identify inefficiencies or barriers that are effecting your ability to work efficiently and effectively. 

By adopting this process approach you can:

  • Focus on your customers’ needs
  • Manage risks and exploit your opportunities
  • Reduce organisational layers and eliminate unproductive actives
  • Remove silos in a cross functional team
  • Drive out waste (Lean Six Sigma, 8 waste types)
  • Reduce costs and cycle times, and
  • Improve quality

Digitalisation of Management Systems

Integrated management systems are an effective way to ensure compliance and can instil a culture of continuous improvement throughout your business. Digitalising these systems makes them more valuable and responsive to the needs of managers and frontline workers.

Mobile applications can connect people with your management system and can ensure work gets done in accordance with the company standards, through a series of checklists and form. 

Digitalisation of your management systems can create value for businesses not only through time efficiencies but by smartly collating evidence-based information and using this data intelligently to help inform your decisions and focus you teams on the real issues.  

Using the collated data, you can produce Dashboard reports as a method of visually representing your company’s key performance indicators (KPIs). Dashboard visuals are a great way of providing charts and graphs to give an at-a-glance vision of your company’s performance. 

Effective digitalisation of management systems provides a seamless way to transform your business with technology and process upgrades that are clearly tied to the company’s strategic goals.

 “Data can be very powerful, when smartly captured and used intelligently it is the key to driving success”. C2C Process can help you unlock your full potential of your business and facilitate instant feedback and sharing of best practices through the digitalisation of your management systems.